February 20, 2025
Imagine you and your team walking
into work ready to tackle the day's tasks when suddenly the Internet goes down,
e-mails stop working and productivity grinds to a halt. What would you do? When
the "Internet goes down," most businesses' operations come to a halt, which can
cost thousands in lost productivity and sales. Just think back to the MGM data
breach over the summer: electronic room keys failed, casinos shut down and even
online restaurant reservations were unavailable. That downtime cost MGM
millions.
But downtime is only one way bad IT
support can cripple your business. Add in constant frustrations like forgotten
passwords, malware infections or trouble accessing shared files, and the pile
of inefficiencies starts to look like a mountain.
Far too often, business owners end up
shelling out big bucks for IT support that's barely capable of solving the
simplest problems. These so-called "IT experts," who promised world-class
service at bargain-bin prices, often spend more time twiddling their thumbs
than proactively solving issues - waiting for YOU to tell THEM something's
broken.
You don't have to settle for tech
headaches and reactive IT support that only shows up after the damage is done.
It's time to demand better and ELIMINATE tech problems before they start.
To help, we've created a checklist of
essential standards that anyone managing your network should meet. See how your
current provider measures up:
● Do they
answer their phone LIVE and respond to emergencies within minutes?
When
you're in a crisis, waiting on hold or leaving voicemails isn't an option.
● Are they easy
to reach and responsive for nonemergencies, with responses within an hour?
Everyday
tech issues shouldn't leave your team stuck in limbo.
● Do they
proactively monitor, patch and update your network's critical security
settings?
If
you're unsure whether this happens daily, weekly - or at all - you're likely at
risk.
● Do they provide proof that ALL your data is being backed up,
including laptops and devices?
A
trustworthy IT provider ensures nothing slips through the cracks.
● Do they meet
with you at least quarterly to review projects, performance and improvements?
Great
IT support doesn't just fix problems - it helps you plan for the future.
● Do their
invoices clearly explain what you're paying for?
No
one likes surprises, especially when it comes to billing.
● Do they
explain what they're doing in plain language, not "geek-speak," and take the
time to answer your questions?
You
shouldn't need a translator to understand your IT provider.
● Do they
proactively discuss cybersecurity, recommend solutions and offer employee
training?
Cybersecurity
isn't optional, and employee education is a critical layer of defense.
● Have they
provided you with complete network documentation, including admin passwords?
If
they're holding the "keys to the kingdom" hostage, it's a huge red flag.
●
Do their techs arrive on time, dress
professionally and leave you confident after every interaction?
Professionalism
matters - if you cringe every time you call, it's time to move on.
Bonus Points: Is Your
IT Provider Going Above And Beyond?
● Do they conduct regular disaster recovery drills to ensure
your backups actually work?
A backup is
useless if it fails when you need it most.
● Are they helping you plan for scalable growth with technology
that evolves alongside your business?
The right IT
partner ensures your systems grow with your company.
● Do they offer advanced
cybersecurity tools, like endpoint detection and AI-driven monitoring?
Cyberthreats are
always evolving - your protection should be too.
● Do they track and optimize your network's performance to
prevent bottlenecks and downtime?
Efficiency
is the name of the game in today's competitive landscape.
Time To Raise The Bar
If your current IT provider doesn't
check all these boxes, you're likely paying for subpar service - and it could
be putting your business at risk. From security vulnerabilities to lost
productivity, poor IT support is more than just an inconvenience - it's a
liability.
Don't settle for anything less than a
partner who prioritizes your business's success.
Schedule a free 10-minute discovery
call today to see how we can eliminate your tech headaches and ensure your
business runs smoothly. Click
here to schedule now or call us at 914-923-0161 to get started.
Let's make tech problems a thing of
the past.